Frequently Asked Questions - The Mall

Direct Bus: Q In which cases can I get a reduction?

A
Children under 4 and accompanied by a paying adult, travel for free.

From 4 to 12, however,they can get a 50% discount.

Q How can I pay?

A
You can use PayPal to pay

Q How can I pay if I haven't a PayPal account?

A
Creating a PayPal account is optional, PayPal lets you pay with your bank account for all your online transactions.

Q Can I change date or time of departure? How I can do it?

A
Yes, you can change date or time within one hour before the departure. Login with your ID and password (sent to your email address at the moment of the first purchase) and go on “My tickets”, where you can select your tickets and change date/departure time.

Q Are tickets refundable?

A
No, there is no refund, but you can change date or time of your trip within one hour before the departure.

Q I missed the bus, what i can do?

A
Don't worry, within the same day you can take any other DIRECT BUS ride without any additional charges and giving up the priority of boarding.

Q What are the benefits of buying a DIRECT BUS ticket online?

A
If you buy online you are entitled to the boarding priority for the selected ride.

Q Can I pick my seat when purchasing my ticket?

A
No, but the online purchase includes the priority boarding for the chosen ride.

Q	How can I pay if I haven't a PayPal account?
A	Creating a PayPal account is optional, PayPal lets you pay with your bank account for all your online transactions.

Q	Can I change date or time of departure? How I can do it?
A	Yes, you can change date or time within one hour before the departure. Login with your ID and password (sent to your email address at the moment of the first purchase) and go on “My tickets”, where you can select your tickets and change date/departure time.

Q	Are tickets refundable?
A	No, there is no refund, but you can change date or time of your trip within one hour before the departure.

Q	I missed the bus, what i can do?
A	Don't worry, within the same day you can take any other DIRECT BUS ride without any additional charges and giving up the priority of boarding.

Q	What are the benefits of buying a DIRECT BUS ticket online?
A	If you buy online you are entitled to the boarding priority for the selected ride.

Q	Can I pick my seat when purchasing my ticket?
A	No, but the online purchase includes the priority boarding for the chosen ride.